Privacy policy

Last updated: May 11, 2026

Telo LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Telo is powered by Shopify™, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. The Services may evolve over time, and this Privacy Policy applies to any future features, products, or services unless otherwise stated.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING AND ACCESSING ANY OF THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND UNDERSTAND THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DISAGREE, YOU SHOULD NOT ACCESS OR USE THE SERVICES.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, mailing address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details. Note: Telo does not store raw card data — all payment processing is handled securely by Shopify Payments.™
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wish list, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when sending a customer support inquiry or otherwise contacting us. Please do not submit sensitive personal or medical information through customer support or other communication channels. We are not responsible for the handling of sensitive information submitted in violation of this request.
  • Device information including information about your device, browser, or network connection, your IP address, time zone, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We do not intentionally collect or process sensitive health or medical information through our Services. Any information you voluntarily provide to us will be treated as general customer communication and not as medical or health data.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services — from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

Medical Disclaimer Regarding Information

Any information collected through the Services is used solely for general business, customer service, and operational purposes. Such information is not intended to be used for medical diagnosis, treatment, or decision-making and should not be relied upon as medical advice.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfill your orders, remember your preferences, send account-related notifications, manage returns and exchanges, arrange shipping, and create a customized shopping experience for you.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending communications by email (via Klaviyo™), text message, or postal mail, and showing you online advertisements based on your activity on the Services or other websites.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You. We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, respond to legal claims to establish, exercise, or defend legal rights, and enforce or investigate potential violations of our terms or policies.
  • Legitimate interests, where processing is necessary for our legitimate business interests or those of a third party, provided that such interests are not overridden by your rights or interests.  These interests may include (i) operating, maintaining, and improving our business and the Services; (ii) ensuring compliance with internal policies and procedures; (iii) protecting our intellectual property and other rights; (iv) maintaining the security of our system and the Services; and (v) conducting internal analytics and research.
  • We may also use information in aggregated or de-identified form to improve our products, services, and user experience. If we introduce new features, products, or technologies that involve additional data collection, we will update this Privacy Policy accordingly.

How We Disclose Personal Information

We do not sell your personal information. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • Shopify™ — to host our store, process orders and payments, and manage customer accounts. Shopify™ is certified Level 1 PCI DSS compliant.
  • Klaviyo™ — to send transactional and marketing emails and manage email campaigns on our behalf.
  • Meta™ & Google™ — for advertising, retargeting, and analytics purposes, including via Meta Pixel™ and Google Analytics.™
  • Shipping carriers — to deliver your orders.
  • Other vendors and service providers — who perform services on our behalf (e.g., IT management, data analytics, customer support, cloud storage).
  • Business and marketing partners — to provide personalized advertising with third-party services based on your online activity. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share your information for targeted advertising purposes.
  • When you direct or consent to disclosure — such as when you use social media widgets or login integrations, or to ship you products.
  • Within our corporate group — with our affiliates or as part of a business transaction such as a merger or bankruptcy.
  • For legal compliance — to respond to subpoenas, search warrants, or similar legal requests, enforce our terms, or protect the rights of our users or others.
  • Employees – to respond to your requests or inquiries.  

Third-party service providers may process your personal information in accordance with their own privacy policies and applicable laws. We are not responsible for the privacy or security practices of such third parties.

Relationship with Shopify™

The Services are hosted by Shopify™, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify™, as well as third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we use certain Shopify™ enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify™. In these circumstances, Shopify™ is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify™ uses your personal information and any rights you may have, visit the Shopify™ Consumer Privacy Policy at shopify.com/legal/privacy. You may also exercise certain rights with respect to Shopify™-processed data at Shopify's Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review those sites; privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. By using our Services, you represent and warrant that you are at least 18 years of age. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information and that there may be circumstances in which the law does not require or allow removal even if requested. 

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable precautions to protect your personal data, including relying on Shopify™'s PCI-compliant infrastructure for all payment processing. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

We do not guarantee the accuracy, completeness, or usefulness of any information collected through the Services, and you agree not to rely on such information for any personal, medical, safety, or decision-making purposes.

Cookies & Tracking

Our website uses cookies and similar technologies to personalize content and ads, provide social media features, and analyze traffic. Cookies used on our site may include:

  • Essential cookies — required for the Shopify™ store to function (e.g., cart, checkout session).
  • Analytics cookies — Google Analytics™ to understand site usage and improve our offerings.
  • Marketing cookies — Meta Pixel™ and Google Ads™ for advertising and retargeting purposes.

By using our site, you agree to our use of cookies. You can control or disable cookie preferences through your browser settings, though some site functionality may be affected as a result.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right to Access / Know. You may request access to personal information that we hold about you.
  • Right to Delete. You may request that we delete personal information we maintain about you. A request to delete personal information is subject to certain exceptions, defined by law.
  • Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
  • Right to Limit. Depending on where you reside, you may have the right to request that we limit the use and disclosure of your sensitive information.
  • Right of Portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances and with certain exceptions to the extent technically feasible.
  • Right to Opt Out of Processing, Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “processing” "sale" or "share" of your personal information or the processing of your personal information for targeted advertising. Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will automatically treat this as a request to opt out for that device and browser. To learn more, visit globalprivacycontrol.org.
  • Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf, subject to proof of authorization.

To learn more about how Shopify™ uses your personal information and any rights you may have, including rights related to data processed by Shopify™, visit privacy.shopify.com.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Limitation of Liability

To the fullest extent permitted by law, Telo, LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the collection, use, or disclosure of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Website: www.telodesign.com
Email: info@telodesign.com
Mailing Address: 1500 Jackson St NE, Unit 339, Minneapolis, MN 55413